Problems with the Site? - page top
Try accessing the site from our first page by typing http://www.practicalnavigator.com.au into the location bar and pressing enter. Note : our Credit Card encryption requires Javascript 1.1 to be enabled
Try turning Off Javascript - this should allow the site to be explored with the exception of some Shopping functions.
The 3D Boat View Applets require at least the Java 1.1 VM to Run (this means Browsers 4 and up). Click Java Applet Watch the Seagull Fly at the very bottom of the browser window to see if the Applets will run on your machine
Still problems ? Please use our Bug Report Form so we can fix it, thankyou.

Delivery: - page top
Subject to stock availability all orders are shipped on the same day we can confirm your payment method has been proccessed successfully, by express post (in Australia), we are happy to send your order anywhere in the world.

Our Guarantee: - page top
All programs are covered by our no nonsense 30 day warranty starting from the order despatch date. If the disc or program is faulty - Simply enclose your proof of Purchase along with a short note indicating the problem with your returned product/s and whether you would like replacement media , Credit or a Refund.

Refund Policy: - page top
Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong selection. You can choose between a refund, exchange or credit where goods are faulty, wrongly described, different from a sample shown to you or don't do what they are supposed to do.

Orders: - page top
Printed Order Forms are fully supported - simply fill in your Order Form and switch to View or Print to obtain as many printed copies as you like.
Use our Online Order Form for express service. (please keep a printed copy as a referrence)
We are happy to receive your orders by mail or email (please use the printed copy of the Order Form).

Direct Deposit : By transferring from your account an amount equivalent to your Order Total in Australian Dollars into our SUNCORP Bank Account
BSB No : ????? Acct No : ?????? - page top

Want more Information about our Products: - page top
Talk to Us using any one of our 3 Email Forms asking for more details.
1. Contact Us      2. Program Bug Report       3. New Ideas

Credit Card Security & your Privacy : - page top
Credit Card information contained within the Order Forms is encrypted on your computer before the Order Form is sent. Once your Order has been processed the Credit Card details are immediatelly removed and destroyed.
Processed Order Form Records are not accessable to the Internet and are kept only as buisness records
Customer information is private and will be treated as such